Terms and Conditions

Why should I register?

Discount
Point accumulation
Product tracking
You can change your billing address

How do I place my order?

After finalizing your choice(s), click “buy now” and select your payment options and proceed to check out and follow the instruction.

Can I ship different items to different shipping addresses?

We process one shipping address per order. If you would like to ship to different addresses you could consider placing separate orders.

How do I check my order status?

If you are a registered user you can check your order status by logging into your account.
If you are not a registered user simply click on contact us to send a query along with your order number and we will notify you.

Do I have to sign up for a Smartynerdy account to buy something at smartynerdy.com?

You are not required to create a Smartynerdy account to place an order. You will have the option to simply proceed as a guest shopper. However, you may be missing out on several benefits available to registered users, including the ability to easily track your orders at any time.

What forms of payment does Smartynerdy accept for online purchase?

We accept payments by Visa and MasterCard (debit, credit and gift cards), as well as payments by bKash and cash-on-delivery.

When will my credit card be charged?

Your card will be charged once it has been verified by secured payment gateway..

What currency will my order be billed in?

Your order will be billed in Bangladeshi Taka.

Can I cancel my order?

You can cancel your order within two hours.

How long will it take to receive my order?

Estimated shipping time within Dhaka metro is 3-5 business days and for rest of the country is 5-7 business days.

How is my order shipped?

We ship to your address via courier services

How much is delivery charge?

We offer free shipping if billing amount is BDT 3,000 or more. Our shipping charges within Dhaka metro is BDT 70 and for rest of the country is BDT 120.

Can I change my shipping address after placing my order?

Unfortunately at the moment we are unable to help you change your shipping address after you have placed an order.

I confirmed my order, but was later informed that my order got cancelled. Why did that happen?

Some of possible reasons for which your order may be cancelled include:

  • You provided an incorrect address
  • Nobody received call at the provided contact number
  • Your credit or debit card payment was declined by the financial institution
  • The recipient at the shipping address you have provided refused to receive your ordered products
  • The recipient at the shipping address you have provided was unavailable
Does Smartynerdy deliver products outside of Bangladesh?

We accept payments by Visa and MasterCard (debit, credit and gift cards), as well as payments by bKash and cash-on-delivery.

What is the process for returns and exchanges?

We love happy and satisfied customers and are here to help! Please email to info@smartynerdy.com to get an exchange/return form if your product qualifies for an exchange/return. Please note that we DO NOT accept returns on orders older than 15 days of original delivery date. We do not accept returns or exchanges on washed or worn items. Specially marked discounted items are also not eligible for returns or refunds and are sold as is. Items that you want to return must be unworn, unwashed and unused with all original tags attached. Thank you for shopping with SmartyNerdy!

What qualifies as an exchange/return?

Any product would qualify as a return if it meets any of the following conditions:

  • Wrong product, size or colour
  • Damaged product
  • Product lost in shipment
  • Products with major quality defects
How do I return an item?

How do I return an item?
The original invoice slip and exchange form must be enclosed with all returns or exchanges. You can return your items through courier service to our e-commerce warehouse or request for a pickup.

Refund

100% refund to your original method of payment or as appropriate, less shipping fees.

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.

Below are some of the ways in which we collect and store your information:

We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

We also store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses Smarty Nerdy or advertisements and other content served by or on behalf of Smarty Nerdy on other websites.

To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Smarty Nerdy if your computer supports such capabilities.

Information about our customers is an important part of our business, and we are not in the business of selling it to others.

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Smarty Nerdy, our users, or others. This includes exchanging information with other companies and organizations for fraud protection.